In fact, work from anywhere with a data connection that you have access to.

  • Hosted or on-premise deployments
  • Built for flexible user options: office, home or on the road
  • Soft-phone and mobile phone apps included
  • Self manage day to day changes from the web console
  • Wide selection of handsets to choose from
  • Expandable with ease from 1 to 100s of users
  • Built-in security with SIP attack detection
  • Sedcom’s local Canberra service and support
  • Reduce monthly costs over hosted systems
  • Web conferencing and Chat
  • Microsoft Teams integration*

You don’t need a huge budget with this convenient, cost effective, feature rich VoIP Communication system. If you’re looking for a unified communications system which has current IP features & integration such as remote workers, integrated voicemail and e-mail, Microsoft teams integration, instant messaging (chat), live web chat, multi site deployments and all the common features of a traditional phone system; 3CX is the solution for you. It can also use built-in applications such as a call centre solution, mobile solution and voicemail system to increase staff efficiency and increase your customers satisfaction.

3CX isn’t only compatible with Yealink, Snom & Fanvil VoIP SIP deskphones; It can also be accessed via a softphone application on your Windows PC if you’re working from home, or you can even take your 3CX phone wherever you go by downloading the app for your Android or iOS mobile phone – The ultimate solution for the office road warrior!

As a standard feature, the 3CX automated attendant can connect customers to the appropriate section or operator according by nominating options likely to be associated to their query. It can also prompt the customers to leave a call back message if required.

The 3CX Pro and Enterprise licenses unlock the next generation call centre features such as live chat from your website, call centre reporting, live call queueing displays supervisor features and CRM integration. These licenses also provide access to call-recording! The recorded voice data is automatically saved for retrieval and play back when and if needed. The user can also stop and start recordings (enterprise license) to meet any privacy requirements.

The full featured voicemail system allows for individual user mailboxes, voicemail to email and the ability to manage your messages and recordings via a web portal. You can even set your ‘status’ to notify your colleagues of your availability

You can also Send & receive text messages directly from the web client and smartphone apps. Route incoming SMS to specific call centre queues of multiple agents so no message goes unanswered.

More information can be found on the 3CX Website Here

Please note: 3CX hosting service is not available for Australian customers